Camp David Pecans Policies
When you order from our online store, via email, by phone, or in person, you agree to the following policies.
Orders of in stock items generally ship within 48 hours of receipt of payment with the exception of large orders, and orders placed during pecan harvest season. We will notify you of any delayed shipments. Our pecan butters and sauces are hand crafted in small batches when orders are placed. Due to high demand, please allow 3 days or longer for shipping of pecan butters and sauces. We ship USPS or UPS dependent upon best rate available. Shipping rates are determined by the distance the package will travel from origination point of Millican, Texas.
Camp David Pecans is not responsible for incorrect addresses or undeliverable packages. Customer will be informed of undeliverable/returned packages. At that time, customer may choose to either provide a corrected address and pay the additional postage due, or have the item shipped to themself and pay the additional postage due. No refunds or credits are given for undeliverable orders. Postage paid to the undeliverable address will not be reimbursed by the carrier and thereby will not be reimbursed by Camp David Pecans.
Camp David Pecans' products are perishable and require refrigeration to maintain freshness. Preservatives are not added to any of our products. Purchases should be consumed or refrigerated when received and for as long as some of the product remains. Camp David Pecans does not guarantee the shelf life of products once they are purchased.
In person sales are final as the customer has the opportunity to receive samples and inspect the product before purchasing.
Online sales occur on our online store platform at CampDavidPecans.com. Camp David Pecans does not have a physical storefront where customers may exchange, or return a product that they might have an issue with. Consequently, the following exchange/credit policy applies to our online store.
Camp David Pecans guarantees the freshness and quality of our products when received. If there is an issue with our products you order and receive from Camp David Pecans, please contact us at info@CampDavidPecans.com within 5 days of receiving your purchase. We will take the appropriate action to replace the item or issue a credit for an equal value replacement product of the original purchase price only. Please include in your email your name, address, phone number, a detailed description of your issue, invoice number, item, picture of the issue with the product and date ordered. Delivery of replacement product will only be made to the original address confirmed by Camp David Pecans’ shipping and transaction records. Any replacement or credit issued will not include original or replacement shipping cost. We reserve the right to issue or not issue product replacement/credit.
Please contact us at info@CampDavidPecans.com concerning any issues or questions. We want you to be a returning customer who is delighted with your purchase.
TERMS AND CONDITIONS:
CampDavidPecans.com is owned and operated by Camp David Pecans. Unless otherwise noted, all design, photographs, and content featured on this website are copyrights, trademarks, intellectual property that are owned by Camp David Pecans.
We appreciate the trust you place in Camp David Pecans by visiting our website and purchasing our products. We are committed to respecting and protecting your personal information as though it were our own.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We do not collect any personal information about you unless you voluntarily provide it to us. We will not share any personal information that you provide to us other than to facilitate your purchase. We will not share your email address with anyone. This site does not directly collect any financial information. We do not collect or store any credit card or any other payment information.
If you provide us with your email address, we will consider that permission to enter it into our email subscription list and that we may from time to time send announcements of new products, holiday shipping deadlines, etc. If you wish to discontinue receiving such emails, please reply to the email with a "Stop" in the subject line.
We are responsible only for the information and practices on our site. While we have made every reasonable effort to ensure external links are only to reputable companies, we cannot be responsible for any practices on those external sites and assume no liability for same. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you visit.
Camp David Pecans welcomes your questions or comments regarding our policies.